Refund policy
Thank you for choosing SIDI products. We are committed to providing a secure, transparent, and convenient shopping experience for our European customers. If you are not satisfied with your purchase, you may request a return or refund in accordance with this policy. This policy is formulated in compliance with EU consumer rights regulations and applies to products sold to consumers in the European region.
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I. 14-Day No-Reason Return
In accordance with EU consumer rights regulations, consumers have the right to request a return within 14 days of receiving the goods, without needing to provide a reason.
To request a return, please ensure the following conditions are met:
* The return request is made within 14 days of receipt;
* The product has not been worn, used, washed, or damaged by the user;
* The product remains in brand-new condition suitable for resale;
* All packaging, shoe boxes, tags, accessories, free gifts, and manuals are intact;
* A valid order number or proof of purchase is provided.
We will decide whether to accept return requests made after the 14-day period based on the specific circumstances.
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II. Non-Returnable Items
The following situations generally do not qualify for a return:
* The product has been worn, used, or washed;
* The product shows signs of user-inflicted damage, scratches, wear, or odors;
* Packaging, shoe boxes, tags, or accessories are missing;
* Customized or personalized products;
* Damage caused by improper handling or storage by the consumer;
* Special items explicitly marked as non-returnable/non-exchangeable.
If the product has quality issues, please contact us promptly, and we will prioritize resolving the matter for you.
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III. Product Quality Issues
If the product you receive falls into any of the following categories:
* Incorrect item shipped;
* Manufacturing quality defect;
* Damage occurred during shipping;
* Significant discrepancy between the product and the order description;
Please contact our customer service team within 48 hours of receipt and provide:
* Order number;
* Photos of the product;
* Photos of the outer packaging;
* Description of the issue.
Once verified as a quality issue or shipping error, we will provide one of the following solutions based on the specific circumstances:
* Free exchange;
* Full refund;
* Partial refund;
* Or another reasonable after-sales solution. We will cover the return shipping costs for returns resulting from quality issues.
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IV. Return Application Process
Please follow the steps below to apply for a return:
Step 1: Contact Customer Service
Send an email to our customer service address to submit your return request.
Please provide:
* Order number;
* Recipient's name;
* Product name;
* Reason for return;
* Photos of the product (if required).
Step 2: Await Review
Customer service will review your application within 1–2 business days and send you return instructions and the return address.
Step 3: Ship the Product Back
Please return the product according to the instructions provided by customer service and keep the tracking number for your records.
Step 4: Product Inspection
Once we receive the product, we will complete the inspection within 3–5 business days.
Step 5: Refund Processing
Once the product meets the refund criteria, we will arrange the refund immediately.
Returning the product without prior confirmation from customer service may result in the inability to process the refund.
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V. Refund Method
Refunds will be issued via the original payment method used when the order was placed.
Typically:
* Refunds are arranged within 3–5 business days after the product inspection is completed;
* Banks or payment institutions usually require 5–10 business days to process the transaction;
* The actual time it takes for funds to appear in your account depends on your bank, credit card issuer, or third-party payment platform.
If you have not received the refund after the standard processing period, please contact us promptly.
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VI. Shipping Fee Information
Returns due to personal reasons
If the return request is due to the following reasons:
* Dislike the product;
* Incorrect size;
* Wrong color choice;
* Duplicate purchase;
* Change of mind;
The buyer is usually responsible for the return shipping costs.
Original shipping fees (if any) are generally non-refundable.
If the order qualified for free shipping, the actual shipping cost may be deducted from the refund (except in jurisdictions where local laws dictate otherwise). ---
Returns Due to Seller-Related Issues
Returns resulting from the following situations:
* Product quality issues;
* Incorrect item(s) shipped;
* Damage during shipping;
* Significant discrepancy between the product and its description;
We will cover the associated return shipping costs; consumers will not be required to pay any additional fees.
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VII. Order Cancellation
Orders may be cancelled prior to shipment.
If the order has not yet entered the shipping process, we will issue a full refund.
If a refund is required after the order has shipped, please apply for a return in accordance with this return policy.
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VIII. Refusal of Delivery
If a package is returned due to the following reasons:
* Incorrect address provided;
* Incorrect contact phone number provided;
* Multiple failed delivery attempts (no one available to sign);
* Refusal of delivery without a valid reason;
Any resulting shipping, storage, and return fees may be deducted from the refund amount.
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IX. Refund Amount Details
For orders eligible for a refund, we will refund the amount actually paid by the consumer.
The following costs are generally excluded from the refund:
* Return shipping costs for non-quality-related returns;
* Fees for completed special logistics services;
* Additional delivery fees incurred due to consumer-related reasons;
* Logistics fees associated with refusing delivery (if applicable).
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X. Cash on Delivery (COD) Order Details
For orders placed using Cash on Delivery (COD):
* Please verify the goods upon receipt and complete the payment.
* If a return is required, please apply for it in accordance with this policy.
* Once the return is approved, we will issue the refund via a mutually agreed-upon method (such as bank transfer or other methods accepted by both parties).
* If a COD order is refused without a valid reason, the consumer may be held liable for the resulting logistics and return fees.
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XI. Contact Us
If you need to request a return, refund, or exchange, or if you have questions regarding your order, please feel free to contact our customer service team. Customer Service Email: [RobYamamoto788@gmail.com](mailto:RobYamamoto788@gmail.com)
To help us process your request more efficiently, please include the following information in your email:
* Order number
* Recipient's name
* Product name and size
* Description of the issue
* Photos of the product and packaging (if related to quality issues or shipping damage)
Our customer service team will respond to your email within 1–2 business days and provide a solution as soon as possible.
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XII. Important Notes
All SIDI products we sell undergo rigorous inspection before shipment, and we are committed to providing a professional and reliable shopping experience for European consumers.
Please contact us promptly if you encounter any issues during your shopping experience. In accordance with EU consumer protection regulations, we provide fair, transparent, and efficient after-sales service, striving to safeguard the legitimate rights and interests of every customer.
Thank you for your trust and support of SIDI. We wish you a pleasant shopping experience!