Shipping policy
Thank you for choosing SIDI products. We are committed to providing fast, safe, and reliable delivery services to our customers in Europe. This shipping policy applies to all orders placed on this website; please read it carefully before placing your order.
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I. Delivery Coverage
We currently provide delivery services to various countries and regions across Europe, including but not limited to:
* Spain
* Portugal
* France
* Germany
* Italy
* Austria
* Belgium
* Netherlands
* Luxembourg
* Ireland
* Poland
* Czech Republic
* Slovakia
* Hungary
* Slovenia
* Croatia
* Romania
* Bulgaria
* Estonia
* Latvia
* Lithuania
* Finland
* Sweden
* Denmark
* Other eligible European regions
If delivery is not currently supported in your area, please contact customer service for confirmation.
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II. Order Processing Time
All orders will be processed once payment is successfully confirmed.
* Order processing time: 1–3 business days
* Weekends and public holidays are not included in the processing time.
* Processing times may be extended during promotional events, holidays, or peak order periods.
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III. Delivery Time
Estimated delivery times are as follows (for reference only):
| Delivery Region | Estimated Delivery Time |
| :--- | :--- |
| Spain | 5–8 business days |
| Portugal | 5–8 business days |
| France | 5–9 business days |
| Germany | 5–9 business days |
| Italy | 6–10 business days |
| Austria | 6–10 business days |
| Netherlands, Belgium, Luxembourg | 5–9 business days |
| Nordic Region | 7–12 business days |
| Eastern Europe | 7–12 business days |
The times listed above are estimates based on normal conditions and do not constitute a guaranteed delivery date. ---
IV. Shipping Information
We offer the following delivery policies:
* Free standard delivery on orders of €80 or more.
* For orders under €80, shipping costs are automatically calculated at checkout based on the delivery region.
If a special promotion is running on the website, the shipping policy announced on the promotion page will apply.
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# V. Cash on Delivery (COD)
To accommodate consumers in certain European regions, we offer Cash on Delivery (COD) services in eligible countries.
Please note:
* COD availability depends on the destination country/region and is confirmed at checkout.
* Please have the exact payment amount ready upon delivery and cooperate with the courier to complete the receipt process.
* If a COD package is refused without a valid reason, the consumer may be liable for any resulting shipping, return, and handling fees.
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VI. Order Tracking
Once your order has shipped, you will receive a notification containing tracking information (where applicable).
You can check the status of your package using the tracking number provided.
Please note that there may be a delay in the synchronization of tracking data; some updates may take 24–48 hours to appear.
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VII. Delivery Delays
Delivery times may be extended due to the following factors:
* Severe weather;
* Customs inspections;
* Peak holiday shipping periods;
* Delivery to remote areas;
* Operational adjustments by the logistics carrier;
* Force majeure events (e.g., natural disasters, public health emergencies).
In the event of an unusual delay, we will do our best to assist you by contacting the carrier and following up on the situation.
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VIII. Receiving Your Order
Upon receiving your package, please:
* Inspect the outer packaging to ensure it is intact;
* Verify the quantity and specifications of the items;
* If you notice damaged packaging or any issues with the items, please take photos for your records and contact us immediately.
If items are damaged during transit, please contact customer service within 48 hours of receipt so we can resolve the issue promptly.
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IX. Address Information
Please ensure that you provide accurate and complete delivery details, including:
* Recipient's name;
* Contact phone number;
* Full delivery address;
* Postal code. The consumer bears responsibility for any delivery failures, returned shipments, or additional costs resulting from incorrect addresses, incorrect contact details, or incomplete information.
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X. Order Cancellation and Modification
If you need to modify the delivery address or contact details, or cancel your order after submission, please contact us as soon as possible.
We will make every effort to assist you if the order has not yet entered the shipping process.
Once an order has shipped, delivery information generally cannot be modified, and the order cannot be cancelled. For refunds, please refer to the "Return and Refund Policy."
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XI. Customs and Taxes
For orders delivered within Europe, any applicable taxes or other fees required by law will be handled in accordance with local laws and regulations.
Consumers are responsible for complying with the import, tax, and customs clearance regulations of their country or region.
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XII. Limitation of Liability
We will make reasonable efforts to ensure timely delivery; however, we are not liable for the following:
* Delivery delays caused by force majeure;
* Delays caused by operational adjustments of logistics carriers;
* Delivery failures caused by incorrect delivery information provided by the consumer;
* Package returns resulting from the consumer's failure to sign for the delivery in a timely manner;
* Delays caused by customs inspections or government requirements.
These terms do not affect the statutory rights consumers enjoy under applicable laws.
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XIII. Contact Us
Please contact our customer service team if you have any questions regarding delivery, logistics status, or shipping issues.
Customer Service Email: [RobYamamoto788@gmail.com]
To help us assist you promptly, please include the following information in your email:
* Order number
* Recipient's name
* Delivery country
* Description of the issue
Our customer service team will respond to your email within 1–2 business days and assist in resolving the issue as quickly as possible.
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XIV. Policy Updates
We may update this logistics policy from time to time due to business developments, changes in logistics partners, or modifications to laws and regulations.