Preguntas frecuentes

Welcome to the SIDI store.

To help you better understand the shopping process, shipping, payment, returns, and after-sales service, we have compiled the following frequently asked questions. If you have any further questions, please feel free to contact our customer service team.

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I. About the Products

1. Do you sell authentic SIDI products?

Yes.

We are committed to providing our customers with high-quality, reliable products. All items undergo strict inspection before shipment, and we ensure that product information is accurate and truthful.

If you have any questions regarding the product source or details, please feel free to contact our customer service team.

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2. Are there size options available?

Yes.

Different styles offer different size options. We recommend checking the size information on the product page before purchasing and selecting the appropriate size based on your foot shape.

If you have questions about choosing the right size, please contact us for advice.

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3. Do the product images exactly match the actual items?

Due to factors such as display settings on different devices and lighting conditions, there may be slight variations in product color.

We strive to ensure that our images and product descriptions accurately reflect the actual products.

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II. About Orders

4. How do I purchase products?

The purchasing process is very simple:

1. Select the item(s) you like;
2. Choose the size and quantity;
3. Click "Add to Cart";
4. Enter your shipping information;
5. Select a payment method;
6. Complete the order.

Once the order is confirmed, we will arrange for processing and shipment.

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5. Can I modify my order after placing it?

If the order has not yet entered the shipping process, please contact us as soon as possible.

We will do our best to assist you in modifying:

* Shipping address;
* Contact information;
* Product size;
* Product quantity.

Once the order has shipped, modifications are generally not possible, and the return policy will apply.

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6. How do I check my order status?

Once the order has shipped, we will send you the tracking information (if applicable).

You can check the shipping status of your package using the tracking number provided. If you have not received tracking information, please contact us at:

Customer Service Email: [RobYamamoto788@gmail.com]

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III. Payment

7. What payment methods are accepted?

We accept various payment methods; the specific options available will be displayed at checkout, including:

* Credit cards;
* Debit cards;
* PayPal (where applicable);
* Other online payment methods;
* Cash on Delivery (COD, available in select regions).

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8. Is Cash on Delivery (COD) supported?

COD service is available in select European regions.

Availability of COD will be indicated at checkout based on your delivery country and address.

If you select COD, please ensure you provide correct contact details and complete the payment upon receiving the package.

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IV. Shipping & Delivery

9. Which countries do you ship to?

We offer shipping services to multiple European countries, including:

* Spain;
* Portugal;
* Germany;
* France;
* Italy;
* Austria;
* Netherlands;
* Belgium;
* Poland;
* Other European regions.

Specific shipping coverage is subject to the options displayed at checkout.

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10. When will I receive my order?

Generally:

* Order processing time: 1–3 business days;
* Delivery time: Approximately 5–12 business days.

Actual delivery times may vary depending on the destination country, shipping method, and local delivery conditions.

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11. Do you offer free shipping?

Yes.

Orders totaling €80 or more qualify for free standard shipping.

For orders below this amount, shipping costs will be automatically calculated at checkout.

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V. Returns & Refunds

12. Can I return items?

Yes.

In accordance with EU consumer protection regulations, consumers may generally submit a return request within 14 days of receiving the goods.

Items must meet the following conditions:

* Unused;
* Unworn;
* Packaging intact;
* Suitable for resale.

Please refer to the "Return and Refund Policy" for detailed rules. ---

13. What should I do if I receive the wrong item or a damaged item?

If you receive:

* The wrong item;
* A damaged item;
* An item with quality issues;

Please contact us as soon as possible after receiving the item and provide:

* Order number;
* Photos of the item;
* Description of the issue.

We will provide a solution for you as soon as possible.

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14. How long does it take to receive a refund?

Once your refund request is approved:

* We typically process the refund within 3–5 business days;
* It usually takes 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

The exact timing depends on your payment method.

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VI. After-Sales Service

15. How can I contact customer service?

You can contact us via the following email address:

Customer Service Email: [RobYamamoto788@gmail.com]

Our customer service team typically responds to emails within 1–2 business days.

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16. What if the shoe size doesn't fit?

If the item remains in brand-new condition, you can request a return in accordance with our return policy.

When trying on the shoes, we recommend:

* Keeping the soles clean;
* Not wearing them outdoors;
* Retaining the original packaging.