Información de contacto
Thank you for visiting the SIDI store.
If you have any questions regarding products, orders, shipping, returns/refunds, or after-sales service, our customer service team is here to assist you.
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Customer Service Email
Email: [RobYamamoto788@gmail.com]
We recommend contacting us via email so that we can handle your inquiries and after-sales requests more efficiently.
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Customer Service Hours
Our customer service team is available during the following hours:
Monday to Friday: 09:00 – 18:00 (Central European Time - CET/CEST)
Live support is unavailable on weekends and local public holidays.
We typically respond to emails within 1–2 business days.
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Information to Include When Contacting Us
To expedite the processing of your request, please provide as much of the following information as possible in your email:
* Order number
* Recipient's name
* Registered email address (if applicable)
* Product name and size
* Description of the issue
* Photos of the product or packaging (if related to quality issues, shipping damage, or returns/exchanges)
Providing complete information helps us resolve your issue faster.
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How We Can Assist You
Our customer service team can assist with the following:
* Product inquiries
* Order status updates
* Shipping and logistics issues
* Order modifications (before shipment)
* Return and refund requests
* Product quality issues
* After-sales service
* Website usage issues
* Other shopping-related inquiries
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After-Sales Service
Please contact us promptly if you encounter any of the following issues with your order:
* Product quality issues;
* Receipt of the wrong item;
* Damage during shipping;
* Product does not match the order description.
Please contact us within 48 hours of receiving your order and provide relevant photos and order details; we will resolve the issue for you as quickly as possible.
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Data Privacy
Any personal information you provide via email will be used solely for handling your inquiries, orders, and after-sales service.
We will properly protect your personal information in accordance with this website's Privacy Policy and will not disclose your personal data to unrelated third parties without your consent, except as required by law or regulation. ---
Official Policies
For more information, please consult the following pages on this website:
* Terms of Service
* Privacy Policy
* Shipping Policy
* Return & Refund Policy
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Important Notice
To ensure the security of your account and orders, please do not disclose your order or payment information to any third party.
If you receive a suspicious email or notice anything unusual, please contact us immediately at the following email address:
Customer Service Email: [RobYamamoto788@gmail.com]
Thank you for choosing SIDI. We remain committed to providing professional, reliable, and efficient service to our customers in Europe. Happy shopping!